We want every enquiry and survey to be handled properly. If something has gone wrong, please tell us so we can put it right.
Call [phone] and ask to make a complaint, giving your name, the property address and a short description of the problem. We will acknowledge your complaint within 2 working days and aim to give you a full response within 14 days.
Where a survey was carried out by an independent surveying business (see our referral disclosure), we will pass your complaint to them, follow it up, and keep you informed of the outcome.
If you are unhappy with our response you can contact Citizens Advice for guidance on your options.